Write to the desk.
Tell us what you are trying to buy or sell, where the goods are moving from or to, and on what kind of timeline. A trader will read your note and reply — there is no queue and no funnel.
Tell us what you are trying to buy or sell, where the goods are moving from or to, and on what kind of timeline. A trader will read your note and reply — there is no queue and no funnel.
A brief, plainly written message is the best way to open a trade.
You hear from a trader, not a template. Brief, specific, and addressed to the trade you described — not a generic acknowledgement.
If the trade isn't one we can take, we say so. If it is, we say what the next step is. There is no benefit to a softened answer at this stage.
The trader who reads the first message stays on the trade. No handover, no escalation queue, no callback rotation between you and the close.
Everything agreed is put in writing. Everything in writing is honoured. That is the whole arrangement of working with the house.
Trade enquiries are handled in confidence. Information shared with the desk stays with the desk — that is the working culture of a merchant house.
We are not chasing a single trade. We are trying to build a book of relationships that lasts — and the way we answer the first email reflects that.
The first email matters —
we answer the way
we intend to keep working.